Dress for Less Privacy Policy

We collect personal information from you, including information about your:

• Name
• Contact information
• Event date, delivery address, and whether your delivery address is classified as rural
• Communications and interactions with us, including enquiries, emails, social media messages, and customer support requests
• Order, rental, payment, and billing information

We collect your personal information in order to:

• Process your rental bookings, orders, and payments
• Arrange delivery, click-and-collect, or in-store pickup, and manage returns of rented items
• Charge, hold, or refund security bonds/deposits for garments, and assess any damage, loss, or late-return charges
• Communicate with you about your booking (confirmations, fitting appointments, delivery updates, return reminders)
• Maintain your account and rental history
• Prevent and investigate fraud, theft, or misuse of rented garments
• Comply with our legal and regulatory obligations, including tax and accounting record-keeping requirements
• Improve our services, website, and customer experience, including through analytics

Besides our staff, we share this information with:

• Stripe, to process payments, invoicing, and manage security bond charges/refunds
• Resend, to send you transactional and marketing emails (booking confirmations, delivery/return reminders, promotional emails)
• Google, to let you sign in to your account securely, if you choose to use Google Sign-In (Google may receive your name and email address as part of this process)
• NZ Post, to deliver rented garments to you and arrange collection/return of items
• Vercel, to host our website and ensure it runs securely and reliably

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and improve our services. You can disable cookies in your browser settings, although some features of the website may not function correctly if you do.

Some of the third parties we use, including Stripe, Resend, Google, and Vercel, are based overseas and may store or process your information outside New Zealand. Where this happens, we take reasonable steps to ensure your information is protected to a standard comparable to the New Zealand Privacy Act 2020, including relying on these providers’ own privacy, security, and data protection commitments.

Providing some information is optional. However:

• If you choose not to give us your name and contact details, we’ll be unable to process your booking or confirm your rental.
• If you choose not to give us your delivery address, we’ll be unable to deliver your garment to you (in-store collection may still be available, if offered).
• If you choose not to give us your payment details, we’ll be unable to take payment for your rental or hold the required security bond.
• If you choose not to give us your event date, we’ll be unable to determine the correct dispatch and return timing for your rental.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. To make a request, please contact us at dressforlessnz@gmail.com.

If you have concerns about how we’ve handled your personal information, please contact us first at dressforlessnz@gmail.com so we can try to resolve it. If you’re not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner at privacy.org.nz or by calling 0800 803 909.