Dress for Less Terms & Conditions

• Standard return postage: $15 (includes prepaid return bag).
• One-way postage: $7.50.
• Rural delivery surcharge: $5 - please notify us if you are rural before booking.

• Friday/Saturday rentals: posted on the Wednesday before your event via overnight courier.
• Monday dispatch available for an additional $15 (subject to availability).
• Postal rentals for the weekend cut-off on Tuesday evenings. Late bookings after this will not receive store credit or refunds if not delivered on time (pickup recommended).
• Tracking numbers are sent via email. If not received by Wednesday afternoon, contact us ASAP.

• Rentals must be dropped at a NZ Post office before 1pm the next working day (Mon–Fri).
• Use the provided return bag.
• If the return bag is lost, contact us immediately.
• Follow all return instructions to avoid late fees.

• If a garment is unavailable due to damage, we will offer a refund or exchange.
• Courier delays outside our control: rental fee refunded only (shipping non-refundable).

• Standard pickup: day before your event unless arranged otherwise.
• Early pickup: $7.50 per day (must be confirmed in advance).

• Weekend rentals: return by Monday 8pm.
• Weekday rentals: return by 12pm next day.
• Late returns disrupt scheduling and may affect other customers.

• Contact us before shipping your rental back.
• Must be overnight shipping with tracking.
• Late fees apply if conditions are not met.

Pickup is from Albany, Auckland.

Exact address provided upon booking confirmation.

A $15 per day late fee applies. Late returns impact other customers, so please return on time.

Rentals are not confirmed until we receive a screenshot of your payment.

• No refunds for change of mind.
• No refunds for fit or sizing issues.

We recommend contacting us for sizing advice before booking.

As a rental service, normal wear and tear may be present. We aim for excellent condition, but minor imperfections may occur.

Any unwearable garments will not be rented out.

• Report issues within 6 hours of receiving the item.
• For refunds, items must be returned within 24 hours for inspection.
• Refunds will be issued if deemed appropriate after inspection.